Services
Managed IT Support
Someone owns the computers, the network, and the accounts every month. Daily work is remote. When the job needs a person in the room, that visit is anywhere in Southern California.
01
Watch
Workstation and network health during business hours, with alerts we respond to.
02
Fix
Unlimited remote support for routine issues on the systems the plan covers, and priority over one-off requests.
03
Keep it current
Updates, new and departing staff, vendors, and the changes that build up when no one is responsible for them.
What the monthly plan includes
- Unlimited remote support for routine workstation and network issues
- Monitoring and alerts during business hours, Monday through Friday, 9am to 5pm
- Priority response for clients on the plan
- New-user setup and access removal when someone leaves
- Patch and update management for the systems we cover
- Backup checks, including confirmation that a restore works
- Calls with the internet, phone, and software vendors when they are the ones who broke it
- On-site visits across Southern California when remote is the wrong tool
- A flat monthly rate, and a discounted hourly rate for work outside the plan
How it starts
- 1
Email the size of the office, what you run, and what is hurting right now.
- 2
We explain what the monthly plan covers and what is billed at the discounted hourly rate.
- 3
We document the network, the accounts, and the backups so the next issue is straightforward to resolve.
- 4
After that, the same email is the way in. it@aptitude-technology.com.
The plan fits small offices, professional firms, corporations, clinics, franchise locations, and private homes. Remote work is the default when a visit is not required, and on-site coverage is all of Southern California. We respect our clients' privacy and do not publish their names.