Privacy Policy

Privacy Policy

Last Updated: February 8, 2026

Aptitude Technology, LLC

At Aptitude Technology, LLC (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services—including cybersecurity, IT Help Desk (remote), and cloud computing solutions—visit our website, or interact with us. Our principal place of business is located at 8605 Santa Monica Blvd PMB 331698, West Hollywood, CA 90069. If you have any questions about this Privacy Policy, please contact us at privacy@aptitude-technology.com.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Information: Name, email address, phone number, and mailing address.

• Account Information: Username, password, and other details provided when you create an account or become a client.

• Payment Information: Billing details if you purchase services from us.

• Support Information: Details you provide when contacting our remote IT Help Desk, such as device information or technical issue descriptions.

b. Non-Personal Information

• Usage Data: Information about how you interact with our website, cloud computing platforms, or services, such as IP address, browser type, device information, and pages visited.

• Cybersecurity Data: Logs, system activity, and threat detection data collected as part of our cybersecurity services to protect your systems.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage trends. These may include essential cookies (for functionality), analytics cookies (e.g., via Google Analytics for site performance), and marketing cookies. You can manage cookie preferences through your browser settings or our consent banner on the website.

c. Text Messaging Information

If you opt in to receive text messages from us, we collect your phone number and any information you provide via text.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide, maintain, and improve our IT services, including:

• Cybersecurity: Monitoring, detecting, and mitigating security threats to your systems.

• IT Help Desk (Remote): Troubleshooting technical issues and providing remote support.

• Cloud Computing: Hosting, managing, and optimizing your data and applications in the cloud.

• To process transactions and fulfill client requests.

• To communicate with you, including sending service updates, cybersecurity alerts, promotional offers, or responses to inquiries.

• To send text messages if you have opted in (see Section 4 for details).

• To analyze usage trends and enhance user experience across our platforms.

• To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (e.g., payment processors, cloud hosting providers, or cybersecurity partners).

• Cybersecurity Partners: With trusted third parties to enhance threat detection and response as part of our cybersecurity services.

• IT Help Desk Operations: With remote support tools or platforms necessary to resolve your technical issues.

• Cloud Computing: With infrastructure providers to store and process your data securely in the cloud.

• Legal Requirements: If required by law, regulation, or legal process.

• Business Transfers: In connection with a merger, acquisition, or sale of assets.

• With Your Consent: When you explicitly agree to the sharing of your information.

4. Text Messaging Opt-In and Opt-Out

We offer text messaging services to keep you informed about our services, updates, cybersecurity alerts, or IT support notifications. By opting in, you agree to receive SMS messages from Aptitude Technology.

How to Opt In

You may opt in to receive text messages by:

• Creating an account with us.

• Becoming a client of Aptitude Technology.

How to Opt Out

To stop receiving text messages, reply STOP to any message you receive from us. You will no longer receive texts from us after opting out, though we may send a final confirmation message.

Standard message and data rates may apply. For help, contact us at privacy@aptitude-technology.com.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example:

• Account and contact information: Retained while you are an active client and for up to 7 years thereafter for tax/audit purposes.

• Cybersecurity logs and threat data: Retained for 7 years to comply with industry standards and legal requirements.

• Support and usage data: Retained for 2 years for analytics and improvement.

• Upon request or when no longer needed, we will securely delete or anonymize your data.

6. Your Choices and Rights

You have choices regarding your information, including opting out of marketing emails or cookies via links in communications or browser settings.

For California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know/Access: Request details on data collected, sources, purposes, and third parties shared with.

• Right to Delete: Request deletion of your personal information, subject to exceptions (e.g., legal retention).

• Right to Correct: Request corrections to inaccurate data.

• Right to Opt-Out of Sale/Sharing: We do not sell data, but you can opt-out of any sharing for targeted advertising.

• Right to Limit Use of Sensitive Personal Information: Limit use/disclosure of sensitive data (e.g., precise geolocation, if collected).

• Right to Non-Discrimination: We will not discriminate against you for exercising these rights.

To exercise these or other rights, contact us at privacy@aptitude-technology.com with “Privacy Rights Request” in the subject. We will verify your identity and respond within 45 days (extendable to 90 days). Authorized agents may submit requests on your behalf with proof.

7. Client Responsibilities

You are responsible for:

• Providing accurate and complete information when using our services.

• Securing your own devices, accounts, and data (e.g., using strong passwords and enabling multi-factor authentication).

• Complying with applicable laws when sharing data with us (e.g., obtaining consents for any personal data you provide).

• Notifying us promptly of any suspected data issues or breaches affecting our services.

Failure to meet these may impact service delivery or data security.

8. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. This includes advanced encryption for cloud computing data, secure protocols for remote IT Help Desk support, and robust cybersecurity practices to safeguard your systems. In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law (e.g., within 72 hours where applicable). However, no system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If we transfer your data outside the United States (e.g., via international cloud providers), we ensure appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your information in compliance with applicable laws.

10. Third-Party Links

Our services, including cloud platforms or cybersecurity dashboards, may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our services—including cybersecurity, IT Help Desk, and cloud computing—are not intended for individuals under the age of 

13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our cybersecurity, IT Help Desk, or cloud computing services. The updated version will be posted on our website with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our practices—including cybersecurity, remote IT support, or cloud computing—please reach out to us:

Aptitude Technology, LLC

8605 Santa Monica Blvd PMB 331698

West Hollywood, CA 90069

Email: privacy@aptitude-technology.com